Terms & Polices

Quote terms

Upon acceptance by you, Ivie will perform the free quote, visiting your local. Any additional services requested by you and not covered by the estimate will incur additional charges. The services will be completed, and delivery will be made in accordance with the schedule in the estimate, or as otherwise approved by the parties in writing.

Changes terms

Changes in the specifications, quantities, schedule or other aspects of the services that are requested or approved by you do not become binding upon Ivie unless accepted by Ivie in writing. Any such changes may result in additional or increased charges, and you agree to pay such increased charges.

Cancelation Police

Cancellations made 48 hours or less before an appointment will be subject to a charge of half of the service rate.

Cancellations sooner than 48 hours before an appointment will be processed without penalty.

payment police

Unless explicitly agreed prior to commencement of work, payment will be due in full before starting the services. Where a quotation has been provided, the full amount, less any payments already made, is payable. Where a quotation has not been provided, The Company's agent will advise the customer of the amount due and will post a detailed receipted invoice within 72 hours.

cLIENT RESPONSABILITY

a. Allow employees or agents of Service Provider reasonable access to the premises and facilities where the Service is to be provided, and Client shall not require Service Provider’s personnel to sign any document that has not been approved in advance by Service Provider.
b. Provide appropriate electric current for any necessary purpose with suitable outlets.
c. Provide safe, suitable and easily accessible floor space, adjacent to where Service will be provided.
d. Provide suitable environmental conditions for installation as may be specified in a SOW.
e. Provide reasonable assistance to Service Provider as requested.
f. Use the Services only on or with equipment and software recommended by Client, or the applicable manufacturers and software providers.
Upon the failure of Client to comply with the responsibilities set forth in this Section ("Non-compliance"), Service Provider may, at its option, refuse to perform any Service where Non-compliance has occurred until such Non-compliance has been cured to the reasonable satisfaction of Service Provider without any liability or obligation under this Agreement or any applicable law; provided further, that Service Provider may charge Client at its then current labor rates for any Service call at which no Service was performed by Service Provider as a result of Non-compliance.